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Global Business Process Manager for Operational Excellence - Denmark

Are you ready to test your abilities as Global Business Process Manager in an innovative environment?


The Operational Excellence department (OE) is looking for a new colleague to play a key role in the department's work to implement best practice in Wrist. The Department is a unit under Center of Excellence. The overall objective of Center of Excellence in Wrist is to strive towards standardized operating procedures and deliver business systems to uphold financial strength, quality of delivery and operational efficiency.

The position refers to Susanne Poulsen, Head of Operational Excellence, which is placed in Center of Excellence with direct reference to VP, Annemarie Brorsen. The position can be domiciled in Aalborg or in the Copenhagen area.

The position

This position has specific focus on the business process optimization in the logistics area of Wrist – covering “last mile” planning, warehouse picking/packing, deliveries and return goods handling, which are key measures to our ability to deliver “on time, in full” to our customers.

Together with a small team of very dedicated employees you will be ensuring that Wrist continually have the most optimal processes, driving faster adoption and greater utilization of our IT systems. The overall target is to create and implement best practices via development and implementation of an efficient and future-orientated operating model, enabling lower unit cost and ease of customers’ ordering and paying.

An essential part of the job will involve communication that leads to commitment at the local management level in global Wrist organizations, ensuring that business process changes become imbedded and communicated across the Wrist organization.

The nature of the position will require approximately 70 - 90 travel days away from your home country a year, and your travels will often span several days. It is therefore important that you are flexible and willing to travel and work at different locations.

Job specifications

  • Driver of business processes design and optimization towards the business
  • Make sure that our projects are aligned with the Amazon at Sea Strategy
  • Ensure the IT systems supports the defined business goals
  • Daily contact to the business securing utilisation of IT systems
  • Capture business and customer requirements
  • Create and maintain KPI’s and ROI
  • Help local management and local employees to embrace best practice and become ambassadors for the purpose of the further implementation
  • Responsible for post-implementation follow-up, ensuring local adoption in order to minimize employee resistance and maximize employee engagement.

Your professional and personal qualifications

  • Some practical experience with business process implementation and optimization, including proven skills within process analysis, mapping and optimization planning 
  • Experience from a transport logistics environment, either in an operating role or as business process responsible
  • Practical (hands-on) experience with process implementation
  • Fluent in English, spoken and written
  •  As a person, you are capable of obtaining buy-in from a wide range of stakeholders and overcome resistance in a constructive manner. You are comfortable in a busy environment, where you work independently, without much supervision – managing your own time, yet still deliver on urgent assignments as well as long-term projects within the agreed deadline.
  • You must possess the drive and courage to challenge the current state within Wrist Ship Supply through an effective and positive communication style. It is furthermore important that you have an understanding of different cultures.

We offer

You will be part of a highly dedicated, engaged and competent department where the driving force is the urge to create and lead successful operational excellence projects. We are proactive and have the courage to challenge the business. In the Operational Excellence team we value to put forward clear targets that everyone has taken part in defining.

Our culture is characterized by our engagement expressed by constantly challenging ourselves and each other in order to optimize the business. We have a very open and honest dialog with the ability to always discuss challenges. We have focus on your professional and personal development and we strongly acknowledge and respect that all employees have liberty to take on responsibility as well as the drive and willingness to optimize and ask questions to the processes within Wrist Ship Supply.

Apply for the job

For more information on the position, please contact Susanne Poulsen on tel. +45 40 60 54 40 or mail: supo@wrist.com.

We look forward to receiving your application and curriculum vitae. Please label with ‘Global Business Process Manager' and send by email to job@wrist.com no later than 19 December 2019.

For internal applications, please feel free to contact Susanne Poulsen directly for the fastest response time.

If you want to be part of determining the future for Wrist – contact us TODAY