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Job at Wrist

General Manager - Manila, Philippines


POSITION TITLE: WSC General Manager
LEVEL: Leadership / Executive level
DEPARTMENT: Global Process Manager, Inc (GPM) – Outsourced Service Center
IMMEDIATE SUPERIOR: Strategy Director, Global HQ (Jesper Bregendahl)

JOB SUMMARY
The General Manager is overall accountable and holds full country leadership responsibility of the Manila Service Center comprised of approximately 200 to 250 FTEs covering all departments and functions namely Sales Support, Purchase & Procurement, Master Data System & Business Intelligence, and the People & Culture. He/she will have direct management responsibility to ensure seamless, accurate, timely, and quality service is provided to WSC’s internal and external customers regardless of time difference and boundaries.

Furthermore, the General Manager provides strategic oversight in the organizational structure, development, business continuity, risk management, and readiness of the WSC Manila Service Center in the event of expansion and growth. He/she will be the catalyst and overall conductor of process improvements, efficiency, automation, and optimization with the ultimate objective of building a high performing powerhouse service center for the whole Group.

He/she will ensure a culture of excellent customer service, people development and learning, an empowered and highly engaged people, succession planning, talent and leadership development and overall good working environment.

ROLES & RESPONSIBILITIES

1) Operations Excellence and Management

  • To provide oversight and management on operations ie sales support, purchase and procurement, and master data system and business intelligence covering the processes, work flows, metrics, and KPIs and ensure adherence with the ultimate objective to drive service excellence, quality, productivity, and delivery of the customers’ needs and requests.
  • To have a clear understanding of customers’ requirements
  • To evaluate, recommend, and implement operational changes and/or opportunities to improve service delivery, quality, productivity, and customer satisfaction.

2) Stakeholder Management and Customer Relationship Management

  • To provide high level communication to both internal and external stakeholders on operational, business, and organizational matters.
  • To provide reports and updates on operations, performance / productivity, issues, challenges, and solutions of the WSC Manila Center.
  • To handle, address, and resolve escalated issues and concerns in a professional and proactive manner.
  • To build professional relationship and expand network with key decision makers within the organization and the customers.

3) Organizational Leadership and Strategic Foresight & Planning

  • Ownership of WSC Manila covering organizational management, operations, financial, cost and budget management, business continuity and risk management planning.
  • To provide intelligent insights on the local outsourcing industry, evaluate and recommend strategies for sustainability and further expansion.
  • To identify, drive, and implement opportunities for process improvements, efficiencies, automation, and lean operation.

4) People & Culture Development

  • To lead and support initiatives on People Management and Culture Development.
  • To train and motivate direct reports.
  • Talent Development and succession planning.
  • To build a highly engaged and empowered working environment that nurtures accountability and quality customer service delivery.

MINIMUM REQUIREMENTS

  • College / University Graduate
  • At least 10 years relevant work experience in the outsourcing, shared services, and/or business process outsourcing industry.
  • Evident experience in dealing with diverse cultures and servicing the international market.
  • Minimum of 3 years experience in a leader of leaders and decision making role with a proven track record in managing large and/or growing teams. Ability to manage and motivate leaders and experienced managers in a matrix and complex organizational set up.
  • has excellent communication and presentation skills, experience in dealing with different nationalities, and providing services to other countries.
  • Open to International Travels and flexible working hours. (The Manila Center operates on 24/7 serving multiple countries and regions globally).

We offer:

You can look forward to a professional and challenging job in a global company with an ambitious growth strategy. We offer a positive, informal, and international working environment where you will be surrounded by skilled colleagues. We wish to be the best at what we do, and everything we do, is based on our values of “Getting it done, Winning Attitude, and Customer Orientation”. The salary will correspond with your qualifications and results.

Apply for the job:
If you are interested, please send your apllication to Mr. Alden Del Rosario here. If you have any questions or need more information about the position, please reach out to Strategy Director Jesper Bregendahl on: +45 5369 3865.

Visit wrist.com or our LinkedIn profile for further information.


About Wrist 

Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.

With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.

We continuously work on reducing our climate impact while at the same time proactively addressing our customers’ growing demand and need for responsible solutions and services.

From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.